Shipping Policy

Last Updated: February 4, 2026

At layf, we're committed to delivering your premium apparel and accessories safely and efficiently. Please review our shipping policy below for important information about delivery times, costs, and procedures.

Shipping Locations

We currently ship to addresses within the United Kingdom. For international shipping inquiries, please contact our customer service team.

Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or bank holidays will be processed on the next business day.

Please note that processing times may be extended during peak periods such as sales events, holidays, or promotional campaigns. We'll notify you if there are any delays with your order.

Shipping Methods & Delivery Times

Standard Delivery

Delivery Time: 3-5 business days from dispatch
Cost: Calculated at checkout based on order value and destination
Tracking: Tracking information provided via email once dispatched

Express Delivery

Delivery Time: 1-2 business days from dispatch
Cost: Calculated at checkout based on order value and destination
Tracking: Full tracking information provided via email
Availability: Available for most UK postcodes (some remote areas may be excluded)

Free Shipping

We offer free standard shipping on orders over a qualifying amount. The threshold will be displayed at checkout and may vary during promotional periods.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing:

Your tracking number
A link to track your parcel
Estimated delivery date
Carrier information

You can track your order at any time using the tracking link provided. If you have any questions about your delivery, please contact us with your order number.

Delivery Address

Please ensure your delivery address is correct and complete when placing your order. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

We deliver to:

Residential addresses
Business addresses
PO Boxes (standard delivery only)

If you need to update your delivery address after placing an order, please contact us immediately. We'll do our best to accommodate changes, but once an order has been dispatched, we cannot modify the delivery address.

Delivery Attempts

Our courier partners will attempt delivery according to their standard procedures. If you're not available to receive your parcel:

A delivery card will be left with instructions for redelivery or collection
You may be able to arrange redelivery or redirect your parcel through the courier's website
Parcels not collected within the specified timeframe will be returned to us

If your parcel is returned to us due to failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply for redelivery.

Customs & Duties

For UK deliveries, there are no additional customs charges or import duties. All prices displayed on our website include VAT where applicable.

For any international orders (where available), customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in our product prices or shipping costs.

Lost or Damaged Parcels

Lost Parcels

If your tracking information shows your parcel as delivered but you haven't received it:

Check with neighbors or household members
Look for a safe place where the courier may have left it
Check the tracking details for delivery location notes
Contact us within 48 hours if you still cannot locate your parcel

We'll work with the courier to investigate and resolve the issue. In most cases, we'll arrange a replacement or refund once the investigation is complete.

Damaged Parcels

If your parcel arrives damaged:

Take photos of the damaged packaging and items
Contact us within 48 hours of delivery with your order number and photos
Keep all packaging materials until the issue is resolved

We'll arrange for a replacement or refund as appropriate. You may be asked to return the damaged items to us.

Delivery Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control, including:

Severe weather conditions
Courier service disruptions
Industrial action
Peak season volumes
Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us and we'll investigate with the courier on your behalf.

Shipping Restrictions

We reserve the right to refuse or cancel shipments to certain addresses or locations at our discretion. Some remote or hard-to-reach areas may have limited delivery options or extended delivery times.

Multiple Items & Split Shipments

If you order multiple items, they will typically be shipped together in one package. However, in some cases, we may need to send items separately due to:

Items being fulfilled from different locations
Size or weight restrictions
Stock availability

If your order is split into multiple shipments, you'll receive separate tracking information for each parcel. You will not be charged additional shipping fees for split shipments.

Order Modifications & Cancellations

Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if the order hasn't been dispatched yet.

Once an order has been dispatched, it cannot be cancelled. You may return the items following our Returns Policy once you receive them.

Signature Requirements

Depending on the value of your order and the shipping method selected, a signature may be required upon delivery. High-value orders will always require a signature for security purposes.

Contact Us

If you have any questions about shipping or need assistance with your delivery, please don't hesitate to contact our customer service team. We're here to help ensure your order reaches you safely and on time.

Note: This shipping policy is subject to change. Any updates will be posted on this page with a revised date. We recommend reviewing this policy periodically for any changes.