Contact Us
Contact Us
We're here to help! Whether you have a question about your order, need sizing advice, or just want to get in touch, our team is ready to assist you.
Get in Touch
For all enquiries, please email us at:
support@layflondon.com
We aim to respond to all emails within 24 hours during business days (Monday to Friday, 9:00 AM – 5:00 PM GMT).
What to Include in Your Message
To help us assist you quickly, please include:
For Order Enquiries:
- Your order number
- The email address used for your order
- Details of your enquiry
For Product Questions:
- Product name or link
- Your specific question (sizing, materials, availability, etc.)
For Returns & Exchanges:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return
- Photos (if the item is faulty or damaged)
Frequently Asked Questions
Before reaching out, you might find the answer to your question in our FAQ page.
You can also visit:
- Size Guide – Find your perfect fit
- Shipping Policy – Delivery times and costs
- Return & Refund Policy – How to return or exchange items
Business Hours
Customer Service:
Monday – Friday: 9:00 AM – 5:00 PM GMT
Saturday – Sunday: Closed
UK Bank Holidays: Closed
Emails received outside of business hours will be responded to on the next business day.
We're Here to Help
At layf, we're committed to providing exceptional customer service. Whether you need help with sizing, have questions about our products, or need assistance with your order, don't hesitate to reach out. We look forward to hearing from you!