Contact Us

Contact Us

Whether you have a question about your order, need sizing advice, or want more product information, we are here to help.

Get in Touch

Email support@layflondon.com or use the contact form on this page.

We aim to respond within 24 hours on business days, Monday to Friday, 9:00 AM–5:00 PM GMT.

What to Include

Order enquiries

• Your order number
• The email address used for the order
• A short description of the issue

Product and sizing questions

• The product name or link
• Your question about size, fit, fabric, or availability

Returns or damaged items

• Your order number
• The item concerned
• The reason for the return
• Clear photographs if the item is faulty, incorrect, or damaged

Helpful Information

• Frequently Asked Questions
• Size Guide
• Shipping Policy
• Return & Refund Policy

Business Hours

Monday–Friday: 9:00 AM–5:00 PM GMT
Saturday–Sunday: Closed
UK bank holidays: Closed