Frequently Asked Questions
Frequently Asked Questions
Orders & Shopping
How do I place an order?
Simply browse our collections, select your desired items and colors, choose your size, and add them to your cart. When you're ready, proceed to checkout, enter your shipping information, and complete payment. You'll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately. We'll do our best to accommodate your request if the order hasn't been dispatched yet.
Do you offer gift wrapping?
Please contact us for gift wrapping options and we'll be happy to assist with your special requests.
Sizing & Fit
How do I find my size?
Please refer to our Size Guide for detailed measurements for each product category. We provide comprehensive sizing charts to help you find your perfect fit.
What if I'm between sizes?
If you're between sizes, we generally recommend sizing up for a more comfortable fit. However, specific fit recommendations may vary by product, so check individual product descriptions for guidance.
Do your products run true to size?
Our products are designed to fit true to size based on standard UK sizing. Each product page includes detailed measurements and fit notes to help you choose the right size.
Shipping & Delivery
Where do you ship?
We currently ship within the United Kingdom. International shipping options may be available—please contact us for specific inquiries.
How long does delivery take?
Standard UK delivery typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery. Please note that delivery times may vary during peak periods.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery progress.
What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please check your tracking information first. If you still have concerns, contact our customer service team and we'll investigate immediately.
Returns & Exchanges
What is your return policy?
We want you to love your purchase. If you're not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a refund or exchange.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a return authorization. Items must be returned in their original condition with all tags attached.
Do you offer exchanges?
Yes! If you need a different size or color, we're happy to arrange an exchange subject to availability. Contact us to arrange your exchange.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Product Information
Are the colors accurate on your website?
We make every effort to display colors as accurately as possible. However, colors may vary slightly depending on your screen settings. Each product includes multiple images to give you the best representation.
How do I care for my items?
Care instructions are included on the label of each garment. Generally, we recommend following the care label closely to maintain the quality and longevity of your items. Many of our premium pieces benefit from gentle washing and air drying.
What materials are your products made from?
Material composition is listed on each product page. We prioritize quality fabrics that offer both comfort and durability.
Will items that are sold out be restocked?
We regularly restock popular items, but availability varies. You can sign up for restock notifications on product pages, or contact us to inquire about specific items.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods displayed at checkout. All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers.
Do you offer payment plans?
Payment plan options may be available at checkout depending on your order total. Look for available options during the payment step.
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
How do you use my personal information?
We take your privacy seriously. Your information is used solely to process your orders and improve your shopping experience. Please see our Privacy Policy for complete details.
How do I unsubscribe from emails?
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by updating your preferences in your account settings.
Contact & Support
How can I contact customer service?
You can reach us through our contact form, email, or phone. We aim to respond to all inquiries within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT. We're closed on UK bank holidays.
I have a question that's not answered here. What should I do?
Please don't hesitate to contact us! We're here to help and happy to answer any questions you may have about our products or services.